Q: Can I combine postage?
A: Yes you can combine postage on most non-bulky items. Simply select the products you want to purchase, proceed to checkout and message us and we will combine the postage costs for you.
Q: Being so cheap, how does the quality of your snowboards compare to big brands such as Burton?
A: Our snowboards are a fraction of the price of some of the big brands as we order them factory direct, skipping the middle man. The quality is second to none, and we even offer a 12 month limited warranty.
Q: What is a PRESALE? Can I come get my product right after I order it?
A: A Presale is defined as a sale held or made before an item is made generally available for purchase. So the idea is that we sell the item to you for a heavily discounted price, however you cannot pick up/have the item delivered until the date that the stock arrives, which will be shown in the ad/description of the product.
Q: I just found an item I would like to buy on your website and I live just around the corner. Can I come in and get it from the store?
A: As we do not keep stock of all of our products in our Dandenong store, we cannot guarantee that we have all products readily available. We recommend that you either order the product online for delivery/click and collect or you call/email us to confirm that we have it on hand.
Q: Do you guys service snowboards and skis?
A: Yes, we do board and ski waxing, base grinds, edge grinds and some repairs all at competitive prices.
Q: I tried to call your store but with no success. How do I get in contact with you?
A: Unfortunately, our customer service team is often overrun with a high demand of phone calls, so if you cannot through to us over the phone feel free to email us at firstname.lastname@example.org and we will reply to you as soon as possible.