Shipping, Delivery, Click & Collect

Click & Collect (Pickup)

1-hour Click & Collect

1-hour Click & Collect (Pickup) is available for this item from our Dandenong South, VIC retail store within 1 hour of you placing the order. In fact if the item states 1-hour Click & Collect this indicates that the item is available instore for immediate purchase and pickup. However, it is recommended you purchase it online prior to arrival to be sure it does not sell out on your way to the store!

For Brisbane Kayak Click & Collect (Pickup), Please contact us for more details. Brisbane kayaks are not available for same day pick up. Your order will be ready within 24-48 business hours of placing your order. This does not include public holidays or weekends.

4-7 Business Days Click & Collect Option

4-7 Business Days Click & Collect (Pickup) is available from our Dandenong South, VIC retail store. You will receive an email when your item is ready for pick up, note that this email may be redirected to your spam folder. If you plan on picking up a bulky item that is required to go on the roof of your car, consider if you have the appropriate roof racks. In most cases we can sell soft racks, however, we do not stock permanent racks as required for Kayaks. Please also order these in advance online from FIND to ensure availability.

For all pick-up items, we will only hold the stock for a maximum of 30 days after the customer has been informed that their item is ready for pick up. After the period has ended the stock will be put back on our shelves.

 

Shipping

Each product listing will outline handling/dispatch times and postage transit time. This will vary depending on the product. For example;

Product listing says: Leaves warehouse in 1-3 business days

This item will usually leave the warehouse (ship) within 1-3 business days. After your item is shipped, please allow another 2-5 business days for metro delivery or 4-7 business days for regional areas for your order to arrive. PLEASE NOTE: This equals a total of 3-8 business days (excluding weekends) or a total of 5-10 calendar days, or for regional areas, a total of 5-10 business days or a total of 7-14 calendar days.

Product listing says: Leaves warehouse in 2-5 business days:

This item will usually leave the warehouse (ship) within 2-5 business days. After your item is shipped, please allow another 2-5 business days for metro delivery or 4-7 business days for regional areas. PLEASE NOTE: This equals a total of 4-10 business days (excluding weekends) or a total of 6-14 calendar days, or for regional areas, a total of 6-12 business days or a total of 8-16 calendar days.

Product listing says: Leaves warehouse in 4-7 business days:

This item will usually leave the warehouse (ship) within 4-7 business days. After your item is shipped, please allow another 2-5 business days for metro delivery or 4-7 business days for regional areas. PLEASE NOTE: This equals a total of 6-12 business days (excluding weekends) or a total of 8-16 calendar days, or for regional areas, a total of 8-14 business days or a total of 10-18 calendar days.

Product listing says: Delivery Time: 5-9 business days

This equals a total of 7-13 calendar days.

Please note, this product is not included in free shipping over $99.

Product listing says: Delivery Time: 7-20 business days

This equals a total of 9-28 calendar days.

Please note, this product is not included in free shipping over $99.

 

If you order multiple items of products from different categories or brands it is possible that your items may be shipped from different locations, therefore may arrive at different times.

We deliver products Australia wide using AUSTRALIA POST E Parcel (for small items) and TOLL IPEC (for bulky items). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

The product listing will either list FREE FREIGHT, FIXED QUOTE Australia wide, or, SHIPPING CALCULATOR used on bulky items to offer the most competitive rate to your destination.

Once your order has been paid, picked and packed you will receive an email with a tracking number which you can follow on either the Australia Post or Toll Ipec website to monitor it's movement.

If you do not specify for bulky items the driver will require a signature upon delivery otherwise the goods will be returned to the depot requiring a $35 re delivery charge. The goods can be left at the door with no signature, however, authorization must provided at the time of the order. FIND Boardsports will take no responsibility for items left without signature.

IF YOU URGENTLY REQUIRE AN EXPRESS DELIVERY PLEASE NOTIFY US FOR A QUOTATION. This may not be available for all products.