Shipping, Delivery, Click & Collect
Click & Collect (Pickup)
Please note all click and collect items incur a $5 non-refundable charge for the service.
1-hour Click & Collect (If the listing says this then please read below for 1 hour click & collect information)
1-hour Click & Collect (Pickup) is available for selected items from our Dandenong South, VIC retail store within 1 hour of you placing the order. In fact if the item states 1-hour Click & Collect this indicates that the item is available instore for immediate purchase and pickup. However, it is recommended you purchase it online prior to arrival to be sure it does not sell out on your way to the store! Please bring with you a copy of your invoice and photo ID for all pick up orders.
3 Business Days Click & Collect Option (If the listing says 3 business days for click & collect then please read below for further information)
3 Business Days Click & Collect (Pickup) is available from our Dandenong South, VIC retail store. You will receive an email when your item is ready for pick up, note that this email may be redirected to your spam folder. If you plan on picking up a bulky item that is required to go on the roof of your car, consider if you have the appropriate roof racks. In most cases we can sell soft racks, however, we do not stock permanent racks as required for Kayaks. Please also order these in advance online from FIND to ensure availability. Please bring with you a copy of your invoice and photo ID for all pick up orders.
For all pick-up items, we will only hold the stock for a maximum of 30 days after the customer has been informed that their item is ready for pick up. After the period has ended the stock will be put back on our shelves.
KAYAK / SURFBOARD PICK UP
Customers must bring two people in order to pick up kayaks and are responsible to fit roof racks, soft racks, and kayak or surfboard to themselves. Customers cannot request FIND SPORTS staff to assist with this.
Each product listing will outline handling/dispatch times and postage transit time. This will vary depending on the product. For example;
Product listing says: Economy Shipping
Leaves warehouse within 2-5 business days
Selected items will usually leave the warehouse (ship) within 2-5 business days. After your item is shipped, please allow another 2-5 business days for metro delivery or 4-7 business days for regional areas for your order to arrive. PLEASE NOTE: This equals a total of 4-10 business days (excluding weekends) or a total of 6-14 calendar days, or for regional areas, a total of 6-12 business days or a total of 8-18 calendar days. Free shipping is available for orders over $100 on non-bulky items.
Product listing says: Priority Shipping
Delivered to your door within 3-6 business days
PLEASE NOTE: 3-6 business days (excluding weekends) is total of 5-8 calendar days. For regional areas, please allow up to a total of 5-8 business days or a total of 7-12 calendar days. Note: With Priority, Free shipping is NOT available for orders over $100 on non-bulky items.
If you order multiple items of products from different categories or brands it is possible that your items may be shipped from different locations, therefore may arrive at different times.
We deliver products Australia wide using AUSTRALIA POST E Parcel (for small items) and TOLL IPEC (for bulky items). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. If you are unable to add shipping to your order, you may need to get in touch with us to arrange a freight quotation.
The product listing will either list FREE FREIGHT, FIXED QUOTE Australia wide, or, SHIPPING CALCULATOR used on bulky items to offer the most competitive rate to your destination.
Once your order has been paid, picked and packed you will receive an email with a tracking number which you can follow on either the Australia Post or Toll Ipec website to monitor it's movement.
If you do not specify for bulky items the driver will require a signature upon delivery otherwise the goods will be returned to the depot requiring a $35 re delivery charge. The goods can be left at the door with no signature, however, authorization must provided at the time of the order. FIND Boardsports will take no responsibility for items left without signature.